Chartwells Named ‘National Account of the Year’


CAPE GIRARDEAU, Mo., Nov. 21, 2003 ᾰ Chartwells at Southeast Missouri State University was named 2002-2003 National Account of the Year Nov. 10 at the 2003 “Be-A-Star” National Awards Celebration held at Walt Disney World in Orlando, Fla.

Chartwells is the contracted food service provider for Southeast Missouri State University. Chartwells, which encourages customers to “Experience the Taste of Southeast,” provides residential dining, retail operations and catering services. In any given week, Chartwells at Southeast serves 20,000 meals.

Compass Group sponsors the “Be-A-Star” program for each of its companies ᾰ Canteen, Chartwells, Flik International Corp., Eurest, Canteen Corrections, Morrison, Bon Appetit and Thompson. The promotion involves five “stars” that recognize associates and teams for achieving sector-specific business initiatives with excellence. Each star consists of a series of activities and skill-based action items. The 2002-2003 “Be-A-Star” program began in August 2002 and ended in May. The five star challenges consisted of the following 16 components: A Great Start,, Absolutely Satisfaction Guaranteed and FISH Philosophy, Communication is the Key to our Success, Time for Reflection, Capture the Sale, Capture the Future, New Spin on an Old Favorite, My Compass, Your Compass, Capture the Opportunity, Optional Diversity Component, Chartwells in the Community, Clients Count, Capture the Profit ᾰ Ritazza, Great Results and Celebrating Success.

In July, Chartwells at Southeast Missouri State University also was awarded “Regional Account of the Year” for the third consecutive year. It also was recognized as a member of the “100 Club” for 100 percent client satisfaction and was presented with the “Five Star” Award.

Chartwells Educational Dining Services provides foodservice to more than 200 colleges and universities throughout the United States. Chartwells Educational Dining Services is an operating division of Compass Group, which has its North American headquarters in Charlotte, N.C. Compass Group, North American Division has 2002 annual pro forma revenues of nearly $5 billion and employs more than 116,000 people throughout the United States and Canada. Its operating companies include Compass Group Canada; Eurest Dining Services for business and industry; Flik, upscale dining for corporations and conference facilities; Canteen Vending Services; Chartwells, serving the K-12 and higher education markets; Restaurant Associates, operating a portfolio of restaurants and corporate, museum and performing arts venues; Bon Appétit, providing foodservice for higher education and corporate dining; Morrison Management Specialists and Crothall Services Group, serving the healthcare industry; Eurest Support Services, remote/off-shore and defense catering and Select Service Partner for airport, turnpike and railroad foodservices. Compass Group also has partnerships with Levy Restaurants, the market leader in sports and entertainment foodservice, and Thompson Hospitality LLC, a minority strategic partner.

Compass Group North American is a division of Compass Group PLC, the world’s largest contract food service company, which has annual revenues of $13 billion and employs more than 360,000 employees throughout 90 countries. Compass Group was the official catering services supplier for the 2002 Olympic and Paralympic Winter Games in Salt Lake City. Compass Group provided catering and concession services to the 3,500 residents of the Olympic Village as well as more than 125,000 people daily during the Olympic Winter Games, including members of the worldwide media, judges and officials.

For additional information contact Lydia Dewees, campus-marketing director for Chartwells at Southeast Missouri State University, at (573) 986-6025.