Healthcare Communications Being Mailed to Employees


The University’s employee health insurance plan with UMR includes the UnitedHealthcare Choice Plus provider network option, and Saint Francis Medical Center is a participating provider in the Choice Plus network.

Recently, UnitedHealthcare informed us that they are engaged in contract renewal discussions with Saint Francis Medical Center, and an agreement has not yet been reached. Therefore, UnitedHealthcare plans to notify all health plan members by mail that Saint Francis Medical Center will no longer be a participating network provider effective March 4, 2020, and Saint Francis Medical Center employed physicians will lose network provider status on July 1, 2020. It is our understanding from UnitedHealthcare that they will be issuing letters with this notification and sending them to our employees’ home addresses as early as this weekend.

UnitedHealthcare made us aware that it is standard procedure for a health insurance company to give at least thirty (30) days written notice to plan participants when a provider contract may be terminating. Although an agreement has not yet been reached, UnitedHealthcare is continuing to negotiate with Saint Francis Medical Center to, hopefully, come to an agreement.

Human Resources will share any future updates via the Newswire as they are known.

In addition, UnitedHealthcare recently began issuing a Certificate of Credible Coverage (or COCC) letter to health plan members covered in 2019.  A COCC letter establishes a member’s dates of coverage under a prior health plan. The COCC letters are being issued as a result of the University’s health insurance plan changing to UMR effective Jan. 1, 2020.   There is no action required by employees upon receiving this letter.

Questions should be directed to Holly Bauwens, assistant director of Human Resources, at (573) 651-5098.