Technology in many classrooms looks different for Fall 2020. Mixed and HyFlex delivery modes have driven changes to technology in academic classrooms, labs and offices across campus. Several of these changes were made quickly to meet the need for new online delivery options. To help communicate these changes, Information Technology (IT) has added a News and Announcements section at semo.edu/it which lists IT projects and initiatives that may affect various areas and locations on campus.
To view the support changes that were made regarding the technology changes, visit the Equipment Guides and Videos webpage at semo.edu/it/AcaTech/equipment_videos. IT has provided information on specific equipment, as well as audio configurations on equipment placed in the classroom. The latest addition covers how to use dual monitors.
Also new this semester is the software page at semo.edu/it/AcaTech/software, which provides software support for faculty and student. Faculty are encouraged to review the student information to see the student experience in order to successfully guide and support them with software use.
Southeast’s new Learning Management System (LMS) Canvas is another technology initiative, and will be begin implementing during the spring 2021 semester. While the Center for Teaching and Learning (CTL) has provided information and training on Canvas, IT also has additional information for faculty and students at semo.edu/it/AcaTech/canvas_pilot.
A variety of other academic technology information and support is available at semo.edu/it/AcaTech, including a Padlet where faculty share technologies they are using in their classrooms; and Academics@Southeast, a place for faculty to build a personal faculty website that provides additional resources for their teachings.
IT has also changed the way classroom support is provided. For immediate support:
- Contact the IT Help Desk.
- Provide the room number and issue.
- Alert IT that immediate assistance is requested. If the immediate classroom support process is not used, a work order will be created, and the technician will be dispatched after room availability has been provided. Include room availability or the person who can provide that information.
For technology questions, problems or concerns, contact the IT Help Desk at (573) 651-4357 or firstname.lastname@example.org.