Regents Award Southeast Dining Services Contract to Chartwells

Chartwells Commits toLOC-ScullyCafe Expanding Chick-Fil-A, Subway, Adding Panda Express

CAPE GIRARDEAU, Missouri, Feb. 28, 2015 – Chartwells Educational Dining Services has been awarded a one-year contract to provide dining services on the campus of Southeast Missouri State University.

The new contract award begins June 1 and will continue through May 31, 2016. The contract is renewable annually for nine years.

Under the new contract, Chartwells, has committed to making a $6.57 million capital investment to enhance programs and renovate facilities throughout the life of the contract, including expanding Chick-Fil-A and adding the Panda Express brand in the University Center, expanding Subway in the Scully Building and renovating the University Center kitchen and Towers Café servery.

Chartwells, which has been Southeast’s dining services provider since 1999, was awarded the contract after responding to a request for proposal (RFP) last fall.

LOC-RedhawkMarket“The Chartwells proposal met and exceeded all specifications of the RFP and is proof of Chartwells’ commitment to extending its strong, cooperative partnership with Southeast centered on responsiveness to student priorities,” said Dr. Debbie Below, vice president for enrollment management and student success and dean of students.

Under the new contract, Chartwells will continue to provide four “classic” meals per week plans with flex dollars, as is currently offered, along with a new alternative – a “preferred” option — that will allow students to purchase multiple meals at one meal-time period. The “preferred” option is in response to wishes expressed by students.

In fiscal 2016, the classic board rate schedule will remain the same as fiscal 2015.

Next academic year, “classic” rates will mirror this year’s costs with the most popular plan – 15 meals per week plus $140 in flex dollars – costing students $2,675 annually. The 19-meal plan plus $116 in flex dollars will be $2,890. The 10-meal plan plus $160 in flex dollars will be $2,390. The five-meal plan plus $270 in flex dollars will cost $2,050.

Students who select the “preferred” plan beginning next fall will be charged a premium based upon the number of meals per week selected. Students choosing the “preferred” plan will pay an additional $190 per year on the 19- and 15-meal plan per week plans, and an additional $85 per year on the 10- and five-meal per week plans.

CL-DiningChartwells has guaranteed that an increase in academic years 2017 and 2018 will not exceed 3.5 percent annually, Below said.

“The meal plan structure proposed by Chartwells provides students with the assurance the meal plan rate increases will be held to a minimum,” she said. “As universities strive to contain the price of higher education, it is also important that the dining services provider demonstrates a commitment to cost containment, without compromising customer satisfaction.

“Chartwells’ bid demonstrated an understanding of the University’s student population and strategic vision,” Below said.

She cited examples of this commitment, including the recent development of a marketing internship program in partnership with the Harrison College of Business and targeted programs that offer nutritional guidance to various student groups.

LOC-Skylight“The Chartwells bid commits to a continuation and expansion of existing programs and offers new ideas to partner with students,” she said.

Below said the Chartwells bid responded to top dining priorities identified by students, including price-value, flexibility and hours of service, along with improved service at select venues, expanded access to nutritional information, and consideration of additional branded concepts.

Over the past nine years, Chartwells has invested $5.25 million to renovate and expand Southeast’s dining program. Since 2006, Chartwells has introduced new national brand concepts to the campus, including Papa John’s Pizza, Starbucks and Subway. New dining venues were opened in the Scully Building, Merick residence hall and the Kenneth & Jeanine Dobbins River Campus Center, and additional seating capacity was added in the University Center and Towers Café to accommodate the University’s growing student population.